Shipping Policy

Last updated: 8/15/2026

Thank you for shopping with Ruvane. Please review our shipping policy below for details on order processing, delivery times, and related information.

1. Order Processing Time

All orders are processed within 24–48 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Time

Once your order has been dispatched, estimated delivery time is 7–14 business days, depending on your location and local customs processing.

Please note:

• Delivery times are estimates and not guaranteed.
• Delays may occur due to customs, weather, carrier issues, or high-volume periods (e.g., holidays and sales events).
• Ruvane is not responsible for delays caused by circumstances beyond our control.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. 

4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

5. Shipping Destinations

We currently ship to United States and Internationally.

6. Customs, Duties, and Taxes

Ruvane is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Incorrect Shipping Information

Please double-check your shipping address before completing your order. Ruvane is not liable for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at team@ruvane.co— we'll do our best to update it before dispatch.

8. Lost or Stolen Packages

Ruvane.co is not liable for packages that are lost, stolen, or damaged in transit after being marked as delivered by the carrier. If this happens, please file a claim with the shipping carrier directly, or contact us and we'll do what we can to assist.

9. Order Delays

If your order hasn't arrived within the estimated delivery window, please contact us at team@ruvane.co with your order number, and we'll help track it down.

10. Contact Us

If you have any questions about this Shipping Policy, please contact us at:

• Email: team@ruvane.co